At GTTSPAY LTD, we strive to make your shopping experience as smooth and hassle-free as possible. Below, you’ll find information about our delivery and returns process.

Delivery Information
We offer reliable shipping services to ensure your order reaches you promptly.

• Delivery Timeframes: Orders are typically dispatched within 1-3 business days. Estimated delivery times will be provided at checkout.
• Shipping Costs: Delivery charges vary based on your location and the size of your order. Shipping costs will be calculated at checkout.
• Tracking: You will receive a tracking number via email once your order has been dispatched.

Please note that delivery times may be affected by unforeseen circumstances or customs delays for international orders.

Missed Deliveries
If you miss a delivery attempt, the courier will leave instructions for rescheduling or collection. Unclaimed items returned to us may incur additional shipping fees for redelivery.

Returns Policy
We want you to be fully satisfied with your purchase. If you need to return an item, please follow the guidelines below:

• Eligibility for Returns: Items must be returned in their original, unused condition with all tags and packaging intact within 14 days of receiving your order.
• Non-Returnable Items: Certain items, such as gift cards and sale products, are not eligible for returns unless they are faulty.
• How to Initiate a Return: To begin a return, contact us at Info@windywave.co.uk with your order number and reason for the return. We will provide instructions for returning the item.

Return Shipping
The customer is responsible for return shipping costs unless the item is faulty or incorrect. For your protection, we recommend using a tracked shipping method.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us immediately at Info@windywave.co.uk with photos of the item and packaging. We will resolve the issue promptly at no additional cost to you.

Contact Us
For any questions about delivery or returns, please email us at Info@windywave.co.uk.

Company Information
GTTSPAY LTD
ADDRESS: Sherwood Industrial Park, Queensway, Rochdale, England, OL11 2NU
Company Number: 16276603