At GTTSPAY LTD, we aim to ensure your satisfaction with every purchase. If you’re not completely happy with your order, please review our refund policy below.

Eligibility for Refunds
To be eligible for a refund, the item must:

• Be returned in its original, unused condition with all tags and packaging intact.
• Be returned within 14 days of receiving your order.
• Include proof of purchase, such as your order confirmation or receipt.

Non-Refundable Items
The following items are not eligible for refunds:

• Gift cards.
• Sale or clearance items unless they are faulty.
• Items damaged through improper use or neglect.

How to Request a Refund
To request a refund, please email Info@windywave.co.uk with the following details:

• Your full name.
• Order number.
• Reason for the return.

We will provide instructions on how to return your item once your request is approved.

Return Shipping
Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a tracked shipping service to ensure the safe return of your item.

Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.

Damaged or Faulty Items
If your item arrives damaged or defective, please contact us immediately at Info@windywave.co.uk. Include photos of the item and packaging for faster resolution.

Contact Us
If you have any questions about our refund policy, please email us at Info@windywave.co.uk.

Company Information
GTTSPAY LTD
ADDRESS: Sherwood Industrial Park, Queensway, Rochdale, England, OL11 2NU
Company Number: 16276603